Privacy Policy

Last updated: June 1, 2026

1. Overview

AnaDesk ("we", "us", "our") provides a property maintenance management platform used by landlords, property managers, and their tenants. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

2. Information We Collect

Account information: name, email address, phone number, and role (landlord, manager, tenant).
Property information: property names, addresses, and unit details provided by landlords or managers.
Maintenance request information: SMS messages, photos, descriptions, timestamps, and status updates that tenants and staff submit.
Usage information: log data, device information, and analytics about how you interact with the service.

3. How We Use Information

To receive, log, route, and respond to tenant maintenance requests.
To send transactional SMS and email updates about request status (e.g., received, in progress, resolved).
To provide landlords and managers with dashboards and reporting on their properties.
To secure our service, prevent abuse, and comply with legal obligations.

4. SMS Messaging

Tenants initiate contact by texting our dedicated support number provided by their landlord or property manager. By texting in, the tenant consents to receive automated transactional reply messages (request confirmation, clarifying questions, and status updates) related to the maintenance issue they reported. Message frequency varies based on the tenant's request activity. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for assistance. We do not send marketing or promotional SMS.

5. Sharing of Information

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. We share information only with:

The landlord or property manager who owns or operates the property associated with a maintenance request.
Service providers that operate our infrastructure (e.g., cloud hosting, SMS delivery, email delivery) under confidentiality agreements and only as needed to provide the service.
Authorities when required by law, subpoena, or to protect the safety of users.

Mobile information collected as part of SMS messaging (such as phone numbers and message content) will not be shared with third parties or affiliates for marketing or promotional purposes.

6. Data Retention

We retain account, property, and maintenance request data for as long as your account is active or as needed to provide the service and comply with legal obligations. You may request deletion of your data by contacting us.

7. Security

We use industry-standard administrative, technical, and physical safeguards to protect your information. No system is 100% secure, but we work to promptly address vulnerabilities.

8. Your Choices

SMS opt-out: reply STOP to any message.
Email opt-out: use the unsubscribe link in transactional emails where applicable.
Access / deletion: contact us to request a copy or deletion of your data.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page with an updated "Last updated" date.

10. Contact

Questions about this Privacy Policy can be sent to support@anadesk.com.